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NEW QUESTION: 1
The project owner, Paul, asks a rule author, Bea, to update rules for the Spring release, and asks Adam to review and validate Bea's changes. After Bea finishes her updates, she notifies Adam. Adam is unable to access the project to test the changes. What is the problem?
A. Adam has rtsUser permissions, therefore, he cannot test rules.
B. Paul forgot to assign Adam as a Tester.
C. After Bea finished her updates, she marked the status as Finished, which prevented Adam from testing.
D. Paul needed to mark Bea's updates to the Spring release as Reviewed so that Adam could see the updates.
Answer: C
NEW QUESTION: 2
A company is migrating to Dynamics 365 for Finance and Operations from a legacy system. The company is creating new questionnaires for customers.
When the survey responses come in, the company wants to provide ratings as a foundation for a further discussion.
You set up questionnaire types, question types, and questionnaire parameters.
You need to design the questionnaire.
In which order should you perform the actions? To answer, move all actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Set up answer groups and answers
2 - Set up questions and their association
3 - Set up the questionnaire
4 - Attach questions to the questionnaire
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/unified-operations/talent/design-questionnaires
Topic 1, Relecloud Case
Background
Relecloud is a cloud point of sale (POS) software company specializing in direct to consumer food stands. They have multiple business units using their new Dynamics 365 Finance and Operations implementation including customer-facing representatives for account management, technical support, customer service, and finance. There are two legal entities, one for operations and one for financials. Customers pay for the Relecloud POS software monthly and everything is deployed in the cloud. The Dynamics instance URL is https//relecloud prod operations.dynamics.com.
Munson's Pickles and Preserves Farm is a company that uses Relecoud's cloud POS software to sell their produce in farmers markets. Munson's was one of Relecloud's first customers, and Relecloud stocks their employee lunchroom with Munson's products. Munson's has also been subcontracting their employees to Relecloud to help functionally build a best-in-breed solution. Munson's employees assume multiple organizational positions. Each employee has only a single email address by which people can contact them.
Current environment: System and IT
* Dynamics 365 for Finance and Operations was recently updated.
* All recurring batch jobs in the system were removed and recreated.
* The alert notification batch processing was recently changed from every 10 minutes to once every two hours.
* Real-time reporting of the information is not needed.
Current environment: Customer Service
* Customer credit requests are entered through the customer service team.
* All requests must contain a date, time, reason for request, and customer service notes on initial recommendations for credit action.
* Customers have multiple points of contact who can enter support tickets to the Relecoud portal.
* Tickets are automatically generated in the support team's third-party system when they are created by support technicians.
* The Dynamics 365 email client mail is used to correspond with customers.
Current environment: Technical Support/IT
* The technical support team gets involved when technical issues arise with the Relecloud software. Service tickets are entered and get escalated to the team, depending on the issue.
* Microsoft Flow is used for automating different workstreams.
* Workflows are not configured for the technical support request flows in Dynamics 365 Finance and Operations.
* Management and history of technical support tickets are handled in a third-party issue management solution.
* The technical service team manages issues related to the Relecloud POS as well as the Dynamics 365 application.
Current environment: Account Representatives
* Each customer is assigned a single account representative.
* Account representatives use multiple devices.
* Only account representatives have the ability to approve credits.
* All email to customers come through their own Outlook instance.
Current environment: Finance
* Customers do not have invoice accounts.
* Only finance resources have the ability to enter credits.
* Credits can be entered by any of the four finance resources assigned the Credits and Refunds security role.
* If the request has not been updated in four days, the request is escalated to the Controller. The account representative must be alerted when this occurs.
Requirements: Technical support/IT
* Support technicians must use Microsoft's existing knowledge base to resolve open issues.
* If an issue exists, support technicians must report the status of the issue on a weekly basis.
* If there is no existing support request, support technicians must create one for Microsoft evaluation.
* All software must be installed centrally when possible.
* The Dynamics 365 Finance and Operations production environment must have an update cadence of every second Saturday from 4-7 A.M. EST.
* Updates must be tested in separate environment.
Requirements: Account representatives
* Account representatives must be able to see only the relevant customer fields and records automatically from their dashboard.
* Account representatives must be able to export the list of customers to Microsoft Excel.
* Account representatives must be able to navigate to the customer master record for any editing or record entry tasks.
* The forms must be relevant based on each account representative's needs.
* Account representatives need a centralized location to see multiple data components.
* Account representatives require an offline list of their current customers in Excel with only the fields they need.
* The IT Director must reassign all instances of an account representative's customer contacts if the representative leaves the company.
* An alert must be sent automatically to an account representative when a credit is issued or any data is changed on a customer's record.
Requirements: Financials
* Any refund must be printed as a physical check.
* All printers must be exclusive to the financial legal entity.
Issues
* Typing 'pickle' in the search box yields no returned results for the account representative.
* After the latest update, an account representative reports that he is no longer receiving alert notifications when a customer's contact is changed.
* An account representative has recently resigned.
NEW QUESTION: 3
What is the best reason for documenting your customer's success?
A. To provide expansion opportunities for your sales team
B. To establish KPI's that measure the success of your company's business
C. To document roles and responsibilities for your project management
D. To provide awareness of the value achieved by the customer's purchased solution
Answer: B
NEW QUESTION: 4
ユーザーのアンは、昨年のメールを新しいスマートフォンで表示できないと報告しています。技術者はアンのウェブメールをチェックし、メールがアカウントの受信トレイにあることを確認しますが、彼女の電話では利用できません。電子メールサーバーの設定は、電話で正しく構成されています。次の手順のどれが問題を解決する必要がありますか？
A. メールが電話に同期される日数を増やします。
B. 同期周波数をプッシュのみに変更します。
C. 電話の出荷時設定へのリセットを実行し、電子メールを再構成します。
D. 電話にサードパーティの電子メールアプリケーションをインストールして構成します。
Answer: A
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